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Learn About Loyalty Management in SAP CRM Marketing

by Surya Kuchibotla, SAP CRM Practice Head, Mouritech LLC July 31, 2013

BI/Financials/HR/SAP Professional Journal/SCM –

Surya Kuchibotla explains how to integrate loyalty programs, loyalty reward rules, and loyalty member activity with the CRM Web Channel, the CRM WebClient UI, and the Interaction Center WebClient.

Design Considerations for IBase in SAP CRM

by Praveen Peddibhotla, Principal-Management Consulting Services, Infosys | Raghurama Gurrala, Lead Consultant, Infosys April 30, 2013

BI/Financials/HR/SAP Professional Journal/SCM –

Learn from Praveen Peddibhotla and Raghurama Gurrala, both of Infosys, how to get the most from your company’s Installed Base (IBase) design, and gain a better understanding of your customers’ purchases and installations.

An Interview with CRM Expert Niels Osten at CRM 2013

by Antoine Cadot-Wood, Former Associate Editor March 28, 2013

BI/Financials/HR/SAP Professional Journal/SCM –

Managing Editor, Antoine Cadot-Wood had the opportunity to sit down with CRM expert Niels Osten, Director, PwC, at CRM 2013. Watch this interesting video to learn tips for successful CRM implementations, what's new in CRM, what Neils thinks about HANA, CRM 360°, and other hot topics.

This video was taken at CRM 2013 and is just one example of the great conference and content offerings provided by SAPexperts. For more information about CRM 2013 and our other conferences and seminars, click here: Link to WIS Conference & Seminar Website.

Maximize the Functionality of Saved Searches

by William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation | John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP March 18, 2013

BI/Financials/HR/SAP Professional Journal/SCM –

Bill Pritchett and John Burton show how to easily create a saved search in WebClient UI and make it available to other groups. Also learn how to transport a predefined saved search from a development system into other environments, and expand the functionality of saved searches. And discover the new functionality that comes with SAP’s new Central Sharing Tool (CST), delivered with SAP CRM 7.0 enhancement package 1.

SAP CRM 7.0 Reporting Framework Concepts and Enhancements with the CRM WebClient UI

by Sukant Palo, CRM Consultant | Prasad Yalamuri, SAP CRM Technical Lead March 6, 2013

BI/Financials/HR/SAP Professional Journal/SCM –

Sukant Palo and Prasad Yalamuri of Monsanto share their implementation lessons learned about the strategy they used to enhance the search functionality of the SAP CRM 7.0 reporting framework.

How to Set Up the Cross-Selling Feature in the CRM WebClient UI

by Surya Kuchibotla, SAP CRM Practice Head, Mouritech LLC November 29, 2012

BI/Financials/HR/SAP Professional Journal/SCM –

Learn how to quickly and easily add the cross-selling feature so that you can display the items in a drop-down menu for an item entered in an ERP quote or sales order.

A Beginner's Overview of CRM Analytics

by Liang Ma, Specialist Master, Deloitte Consulting LLP November 27, 2012

BI/Financials/HR/SAP Professional Journal/SCM –

Liang Ma shows the basic tenets for selecting the best CRM analytic options. Learn the different ways to create interactive reports and real-time dashboards, as well as the architectural and data flow guidelines used to implement CRM analytics.

Don't Overlook CRM Embedded Search

by Nico J.W. Kuijper, Archiving/ILM Solution Specialist, ST-Addons March 9, 2012

BI/Financials/HR/SAP Professional Journal/SCM –

Essential information about customers, products, and services cannot always be accessed quickly and isn’t always searchable. See how SAP Embedded Search helps you query and find business information more efficiently in your SAP CRM system.

Long-Term Support of Rich Internet Applications: What You Need to Know to Be Successful

by Tom Leddy, Principal Engineer, SAP CRM, OfficeMax February 24, 2012

BI/Financials/HR/SAP Professional Journal/SCM –

Understand the pros and cons of using a Rich Internet Application (RIA). See what’s involved with enhancing these applications and fixing issues when they arise after the initial rollout.

Enhance Condition Maintenance Control Via a Standard BAdI

by Michael Debevec, President, Debevec Consulting, Inc. May 26, 2011

BI/Financials/HR/SAP Professional Journal/SCM –

In the past, condition maintenance has been the province of a central data management group, and the fact that the standard standard authorization objects for condition maintenance controlled items existed at a fairly general level was not critical. One option when looking to control condition maintenance at a more specific level is to use an implementation of the /SAPCND/ROLLNAME Business Add-In (BAdI) to provide input help, control search criteria, and confirm authorization to view and maintain data.

Steps to Safely Define and Customize Business Roles and Authorizations in SAP CRM

by Gaetano Altavilla, Senior SAP Practice Manager January 25, 2011

BI/Financials/HR/SAP Professional Journal/SCM –

Here's a quick reference on how to create business roles and associated authorizations to reflect company requirements.

Easily Track Where Your Links Take You

by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP January 24, 2011

BI/Financials/HR/SAP Professional Journal/SCM –

Do you ever wonder how to make the connection between the standard links that you click in the SAP CRM WebClient UI and the views that the links point to within the Business Server Pages Component Workbench? I’ll share with you a quick and easy way to trace the links.

Discover Two Behind-the-Scenes CRM WebClient UI Features in SAP CRM 7-0

by Hena Mau, Software Developer for Business Suite UI Framework, SAP AG October 27, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

The CRM WebClient UI provides a new dimension of user experience by enabling users without deep technical knowledge to work with the SAP CRM solution. However, the user interface is only the tip of the iceberg — there is a complex software framework underneath it that you might want to explore. Take a look into this complex framework with an introduction to two helpful functionalities: the F2 pop-up window and the conditional breakpoints tool.

Increase Sales with New Product Proposals in SAP CRM 7-0

by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP October 1, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

See how to configure SAP CRM 7.0 to provide product proposals to the CRM WebClient UI. Explore several different types of product proposals and the rules for configuring them in connection with your sales order, quotation, and contract transaction types.

Tips for Customizing Your CRM WebClient UI Header Area

by Michael Füchsle, authors of the SAP PRESS book SAP CRM Web Client Customizing and Development | Matthias E. Zierke, authors of the SAP PRESS book SAP CRM Web Client Customizing and Development June 2, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

In this excerpt from Michael Füchsle and Matthias Zierke’s SAP PRESS book SAP CRM Web Client Customizing and Development, available at SAPinsider.com/Store, learn how to enhance your CRM WebClient UI’s header area to make it more user-friendly and efficient.

SAP CRM 7.0 Your Guide to the Major CRM WebClient UI Framework Enhancements in SAP Enhancement Package 1

by Thilo Berndt, Solution Manager, SAP CRM May 19, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

Learn about some of new CRM WebClient UI Framework features and tools that come with SAP enhancement package 1 for SAP CRM 7.0, and discover how they help enhance usability and efficiency for both your end users and your IT department.

Deploy New Features in the CRM WebClient UI with These Easy Steps

by Surya Kuchibotla, SAP CRM Practice Head, Mouritech LLC May 5, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

Learn two tips for the CRM WebClient UI in SAP CRM 7.0: how to customize product proposals with SAP ERP sales quotes and order types in a flexible and easy way, and how to facilitate smoother sales and service orders by integrating the product catalog into the CRM WebClient UI.

Launch Thick Client Applications from a CRM WebClient UI Business Role

by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc. March 24, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

See how you can enhance your CRM WebClient UI business roles to launch thick client applications installed in a user’s desktop from the business role navigation bar. With this enhancement, you can make your SAP CRM business role the central homepage from which users can launch applications without extensive knowledge of the technology platform behind it.

Use Configuration Parameters to Control CRM WebClient UI Functionalities

by Rajiv Konduru, Senior SAP CRM Consultant, GlobalSoft Solutions, Inc. March 10, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

In SAP CRM 7.0, you can control some of the CRM WebClient UI features — such as disabling the export to Microsoft Excel on the search results — using certain configuration parameters and eliminate the need for development. This allows you to configure business roles according to the requirements of various groups of users with different preferences.

Eliminate Bottlenecks When You Access Data in the CRM WebClient UI

by Kehinde Eseyin, Security Architect February 11, 2010

BI/Financials/HR/SAP Professional Journal/SCM –

These tips and best practices can enhance the performance of your CRM WebClient user interface in a client-server network environment. Learn strategic and valuable pointers that will help you avoid network performance pitfalls.

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