An E-Learning Course That Encourages End Users to Learn Through System Errors

  • by AbduNaser Shhub, SAP Trainer
  • September 26, 2011
In a typical e-learning course with recorded scenarios, end users are set in their minds to always move forward as they click from one step into the other — sometimes without much thinking or understanding of what is really happening between the clicks. Walk through a course that slows down the process by forcing end users to make mistakes and, in this way, makes them think about every step in the process. The course is therefore useful for both end users in their learning process and help desk agents in troubleshooting.
Key Concept
You can improve the e-learning process by making trainees think as they go through the steps. This is done through making deliberate mistakes the first time going through a process and then correcting them the second time.

In a typical e-learning course, end users go through a recorded scenario. In the absence of an instructor, the learning process can be ineffective and not challenging. It is a common belief that learning through mistakes is an effective way of learning. In an SAP system, when you make a mistake while working on a transaction, the system displays an error and you cannot move forward in the process until you fix your mistake. Errors in the SAP system are classified in accordance with their types. These errors are well documented, numbered, and searchable. Furthermore, this process can be applied to any SAP system.

I’ll show you how to develop an e-learning course that is based on objectives and that you can give to end users to show them how to perform various tasks. I’ll do this through a simple example that is related to service procurement. The course structure includes four lessons:

  • Lesson 1 shows end users how to create a purchase requisition
  • Lesson 2 teaches them how to create and approve a requisition supplement
  • Lesson 3 shows the creation of a bid slate, or the selected bidders to be included in the request for quotation (RFQ) process 
  • Lesson 4 deals with creating and approving an RFQ

System errors are included in these lessons throughout the various steps. Of course, there are thousands of documented errors in the SAP system, but these cannot all be included in the course. Only important, common errors that can help in achieving the course objectives should be included. You have to be careful not to confuse end users and teach them how to do things incorrectly. Support and help desk people can help in identifying common errors.

AbduNaser Shhub

AbduNaser Shhub has more than 15 years of experience in training, teaching, and academic research. He has spent seven years in managing training programs and developing training courses that are related to various SAP modules. He holds a Ph.D, MSc., and a BSc. in nuclear engineering and has four SAP consultant certificates in SAP ERP HCM, SAP CRM, SAP SRM, and SAP SCM.

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