Customer Engagement & Commerce: Case study: Accelerating the sales cycle — How Summit Electric Supply improved collaboration with SAP Hybris Cloud for Customer

  • by Mike Burianek, Summit Electric Supply
  • March 11, 2019
Hear how Summit Electric Supply replaced its existing SAP CRM on-premise solution with SAP Hybris Cloud for Customer to vastly improve customer visibility for its inside sales and credit service teams.

Hear how Summit Electric Supply — an independent wholesale distributor of industrial electrical equipment — replaced its existing SAP CRM on-premise solution with SAP Hybris Cloud for Customer to vastly improve customer visibility for its inside sales and credit service teams. You'll:

  • Learn the objectives and decisions that led to Summit’s switch, including enhancing its credit and customer service team’s ability to deliver timely and meaningful customer interactions Understand how the back-end integration and mash-up tool within SAP Hybris Cloud for Customer made it a better hub for collaboration for Summit Electric Supply
  • Hear about newly added functionality that enabled mobility, Outlook integration, and features such as opportunity handling within the 28-week project
  • Get proven functional and technical tips and “gotchas” when implementing SAP Hybris Cloud for Customer

Mike Burianek

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