Customer Engagement & Commerce: Case study: How Cintas increased order volume by providing a total digital experience to its customers

  • by Matt Hough, Cintas Corporation
  • March 11, 2019
Discover how Cintas Corporation leveraged SAP Hybris Commerce to deliver a simple, seamless, and smart experience to its customers together with SAP CRM on-premise powered by SAP HANA and SAP ERP.

Discover how Cintas Corporation — a designer, manufacturer, and provider of highly specialized products and services to over 900,000 customers — leveraged SAP Hybris Commerce to deliver a simple, seamless, and smart experience to its customers together with SAP CRM on-premise powered by SAP HANA and SAP ERP. Learn how Cintas changed the way it interacts with its customers (digitally and on mobile devices) and hear how the company:  

  • Increased by 4 times the order volume at storefronts with no increase in staffing to manage inbound volume
  • Boosted its mobile platform ordering from less than 1% to more than 35% of all SAP Hybris Commerce orders
  • Amassed nearly 100% of its online orders from multiple Fortune 100 customers

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