Functional Suggestions for the Coordination of ChaRM User Acceptance Testing

  • by Allison Flexer, Vice President, Senior Change Manager
  • April 18, 2011
Discover the concept and approach to use when coordinating and executing user acceptance testing for Change Request Management (ChaRM). Learn about the key roles in testing and the objectives you need to meet to ensure successful user sign-off before turning ChaRM on in a production environment.
Key Concept
Effective rollout of your ChaRM solution is dependent on the successful completion of user acceptance testing (UAT). Without this critical step, you may miss defects in your configuration and coding that were not identified in functional unit and technical unit testing. UAT helps drive the adoption of the ChaRM functionality within your user community.

The objectives of a user acceptance test (UAT) are to ensure that all the business requirements have been met, that the system works as designed, and that it provides consistent and dependable business value in a production environment. Completion of UAT instills confidence in your end-user community that the solution will work as planned. 

Your UAT should include a subset of your user population that is representative of each role that will be used in the operations of your productive systems. Real life use-case scenarios should be used and test scripts written to cover each step and transaction that would occur in each scenario. The UAT occurs in a dedicated test environment that is typically a standard part of the lower systems in your SAP landscape. This activity serves as a dress rehearsal to confirm the readiness of all aspects of the design prior to moving to a production environment. 

Defining Scope and Expected Outcomes

The scope of the ChaRM user acceptance test should document the processes, schedule, tools, and resources needed to effectively conduct UAT for all functionality included in ChaRM and Service Desk. ChaRM and Service Desk are both functionalities within SAP Solution Manager.

Allison Flexer

Allison Flexer is a graduate of Georgia Institute of Technology with a degree in business management and information systems. She is a senior change manager supporting large-scale, global rollouts of people, process, and technology change. Allison has supported SAP migrations in various capacities including integration management, implementation, and production support, and was the business lead for the rollout of Service Desk, ChaRM, and project implementation support. Allison lives in Charlotte, NC.

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