Improve Your Ability to Repair ChaRM Transactions with Report CRM_SOCM_SERVICE_REPORT

  • by Vessy Panayotova, Solution Manager Technical Analyst, Employment and Social Development Department, Government of Canada
  • April 6, 2015
You can use enhanced configuration to improve your ability to repair Change Request Management (ChaRM) transactions with SAP report CRM_SOCM_SERVICE_REPORT in SAP Solution Manager 7.1. With the minor changes described in this article, you can improve the usability of this SAP standard report, which allows you to modify the sequence of status changes.
Learning Objectives

Reading this article, you will learn how to:

  • Improve the work of the standard SAP report CRM_SOCM_SERVICE_REPORT
Key Concept

In an organization using SAP Solution Manager Change Request Management (ChaRM) for managing changes, there are always a few technical resources, most likely the ChaRM configurator or administrator, who regularly need to troubleshoot and repair ChaRM transactions that are stuck in a status that users cannot repair based on their authorizations. One key tool aiding with these necessary adjustments is the standard SAP report CRM_SOCM_SERVICE_REPORT. Report CRM_SOCM_SERVICE_REPORT is designed to enable an administrator to adjust transaction statuses from the SAP GUI.

Report CRM_SOCM_SERVICE_REPORT comes with limited documentation, and the concepts I share are the result of several years of using it. The value is mostly in preventing the need to reject stuck transactions and then re-create them, as this is time-consuming, repetitive, and very inefficient for all end users involved in change management.

This report is a great tool for mass data cleanup, especially in post-release activities in which many transaction records need to be updated with the same status. It is tedious to do it from the front-end web user interface (UI) in which each record has to be adjusted individually. Only a very limited number of resources with a good understanding of Change Request Management (ChaRM) should use this report. This concept is valid for all Support Package levels of SAP Solution Manager 7.1.

Vessy Panayotova

Vessy Panayotova is an experienced certified SAP Solution Manager professional working for the government of Canada, focusing on ITSM, ChaRM, and Solman project administration. She has more than 15 years of SAP experience in configuring, testing, and support of various SAP modules, and has experience in ABAP, Basis, and Portals. For the last five years she has concentrated on SAP Solution Manager 7.0 and 7.1. Vessy holds an engineering degree in electronics from Technical University in Sofia, Bulgaria.

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