CRM

[351 Matches Found]
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SAP Professional Journal – 

Examine how Applied Materials revitalized its struggling customer experience by establishing a global call center to effectively manage and document customer inquiries. Learn how the company implemented SAP CRM Interaction Center and resource planning application (RPA) globally and rolled out a mobile app to dispatch 3,000 customer engineers internationally to create, track, and accept service orders.


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SAP Professional Journal – 

Join Nature’s Way in this insightful session to learn how the company addressed its need to enhance its customer-centric strategy and eliminate an outdated homegrown Sales Information Portal (SIP). Come hear how Nature’s Way implemented SAP Hybris Cloud for Customer as its first step in eliminating a siloed working environment within its organization.

 


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SAP Professional Journal – 

Join Sealed Air Corporation as it shares its commercial strategy journey with integrated SAP Hybris Cloud for Customer and SAP Hybris Commerce. Hear how each implementation helped the company add structure and transparency to human resources, finance, manufacturing, PCM, marketing, and sales and service business processes across its organization.

 


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SAP Professional Journal – 

Discover how Cintas Corporation leveraged SAP Hybris Commerce to deliver a simple, seamless, and smart experience to its customers together with SAP CRM on-premise powered by SAP HANA and SAP ERP. Learn how Cintas changed the way it interacts with its customers (digitally and on mobile devices) and hear how the company increased by 4 times the order volume at storefronts with no increase in staffing to manage inbound volume.

 


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SAP Professional Journal – 

Explore how Sloan Valve became more mobile and drastically improved its prospecting and lead generation from various sources by leveraging a combination of SAP solutions including SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, and SAP CRM on-premise. Learn how, with mobile applications at its fingertips, Sloan Valve successfully achieved a synergistic process flow utilizing SAP HANA Cloud Integration to seamlessly connect its SAP solutions.


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SAP Professional Journal – 

Hear how Summit Electric Supply replaced its existing SAP CRM on-premise solution with SAP Hybris Cloud for Customer to vastly improve customer visibility for its inside sales and credit service teams. You'll learn the objectives and decisions that led to Summit’s switch.


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SAP Professional Journal/Financials – 

Learn how National Vision is enhancing customer experience online and offline through improved e-commerce and marketing systems. Hear firsthand how the company has unified customer data, both online and in store; created a more seamless customer experience; and constructed a foundation that enables greater flexibility and agility in marketing and buying in the future.


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by Siddhartha Datta Choudhury, Senior Architect, Infosys February 11, 2014
BI/Financials/HR/SAP Professional Journal/SCM – 
When CRM is integrated with SAP ERP HCM, creating an employee in HCM is supposed to trigger the creation of a business partner (BP) with an employee role in CRM. However, that doesn’t always happen. Siddhartha Datta Choudhury shows how to generate business partners in employee roles for these missing employees in CRM and assign them to the organizational model.

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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | William R. Pritchett, Senior Business Process Engineer, Dow Corning Corporation February 10, 2014
BI/Financials/HR/SAP Professional Journal/SCM – 

William R. Pritchett and John Burton show how to identify older sales opportunities as closed and automatically remove them from searches. This helps keep salespeople focused on current opportunities.


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by Navin Advani, Senior Manager, SAP Practice, Deloitte | Iwan Santoso, Specialist Master, SAP Practice, Deloitte | Abhay Borwankar, Director, SAP Practice, Deloitte December 16, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

In this article from Navin Advani, Iwan Santoso, and Abhay Borwankar, see how HANA can speed up complex pricing calculations for online Web-based order entry, which is becoming a prime channel of engagement.


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by Rajiv Bali, SAP CRM Consultant, SAP India Pvt. Ltd November 25, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Rajiv Bali shows you how to integrate some of your HR processes with SAP CRM Shared Services Framework, to improve the efficiency and effectiveness of your organization. Learn the required configuration to integrate these two systems.


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by Nagur V. Kanna, Manager, Capgemini US LLC | Akarsh Ravi, Manager, Capgemini US LLC November 7, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Nagur V. Kanna and Akarsh Ravi describe ways to increase system speed when working with cumbersome, performance-draining documents.


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by Sruthi Jain, CRM Consultant, SAP October 21, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 
Sruthi Jain explains how to customize customer surveys for different scenarios in the shared-services framework add-on for SAP CRM 7.0.

 


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by Praveen Peddibhotla, Principal-Management Consulting Services, Infosys | Anand Agarwal, SAP CRM Technical Architect, Infosys | Raghurama Gurrala, Lead Consultant, Infosys September 17, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Praveen Peddibhotla, Anand Agarwal, and Raghurama Gurrala explain how to set up campaign discounts in SAP CRM, ensure that discounts flow to the back-end SAP ERP Central Component (SAP ECC) system to be processed with minimal manual intervention, and, in cases in which there are multiple valid campaign codes, that campaign codes are able to be changed after the order is placed.


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by Abhishek Gundala, Manager, Capgemini August 14, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Abhishek Gundala of Capgemini provides an overview of the technical architecture of the Mass Change Tool in SAP CRM-IPM that is delivered with SAP CRM 7.0 enhancement package 1, as well as enhancements including adding custom fields in the Search operations and enabling drop-downs, enabling search help for a field in Contract Header Search operations, and creating a new node and including custom fields at the item-level Change operations.



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by Prashant Dube, Director Solution Management, Industry Business Solutions, SAP Canada August 1, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn from Prashant Dube, of SAP Canada, how to use SAP’s order management functionality to optimize your order-to-cash process, increase profits, and keep your customers happy.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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by Winfried Gerg, Director Product Management CRM Web Channel, SAP AG August 1, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Winifred Gerg of SAP AG shows you what’s new with SAP’s multi-channel e-commerce strategy, including what’s new with the solution delivery roadmap.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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BI/Financials/HR/SAP Professional Journal/SCM – 

Learn from Deloitte’s Bhanu Sistla how to develop custom SAP CRM ex-commerce applications to meet your customers’ needs.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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by Surya Kuchibotla, SAP CRM Practice Head, Mouritech LLC July 31, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Surya Kuchibotla explains how to integrate loyalty programs, loyalty reward rules, and loyalty member activity with the CRM Web Channel, the CRM WebClient UI, and the Interaction Center WebClient.


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BI/Financials/HR/SAP Professional Journal/SCM – 

Vishal Mani shows you how to use social media platforms (like Facebook) more effectively. Learn how to broaden your customer network, and your marketing and customer service activities.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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