Keep Track of Returns in R/3 from Sales to Inventory

  • by Rajen Iyer, Cofounder and CTO, Krypt, Inc.
  • November 1, 2003
Setting up the return-order process so that it matches your model in R/3 can be a challenge because you have a lot of configuration points. Learn enough of the details about the available options to set up your own end-to-end returns process.

Returns, reversals, return material authorization, and return delivery are different terms used for goods returned to you by a customer, each based on different processes. Every forward movement has a potential return or reversal.

Setting up a complete return-order process (in other words, setting up reverse-logistics) involves a lot of configuration steps in SAP R/3. The documentation is spread out, and setting up these end-to-end processes calls for experience, as matching the setup to your business model might be challenging.

I will show you how to set up returns from customers through sales transactions. I will also cover the follow-on processes (or interfaces) for addressing customer complaints in an SAP R/3 system. The R/3 modules involved in the setup of a return-order process are SD, MM, LES, and Financial Accounting (FI). It is not practical for me to cover the entire returns process in one article. For example, I have not discussed the inspection of returned goods. However, I have provided enough details for you to tailor the process to your needs.

Rajen Iyer

Rajen Iyer is the cofounder and CTO at Krypt, Inc. Rajen has written several in-depth, best practice articles, white papers, patents, and best-selling books on SAP Logistics and SAP Global Trade Services, including Effective SAP SD and Implementing SAP BusinessObjects Global Trade Services. He is also an invited speaker at industry conferences.

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