What's New and Exciting In Enhancement Package 4 for the Employee Interaction Center

  • by Jarret Pazahanick, Managing Partner, EIC Experts
  • Chandan Gopalani, Managing Partner, EIC Experts
  • April 22, 2010
Find out about some of the new and enhanced functionality in the Employee Interaction Center (EIC) with enhancement package 4. Learn how it solves previous pain points and meets core requirements.
Key Concept
The Employee Interaction Center (EIC) is a centralized call center application that is part of SAP’s shared services offering. It delivers employee information to your contact center agents and empowers them to capture the details of an interaction with an employee. SAP has added several large pieces of new or enhanced functionality in enhancement package 4.

An enhancement package is optionally installed and activated software that includes user interface (UI) simplifications, functional enhancements, and enterprise services available for SAP ERP 6.0. Companies can choose new business functions and control the activation based on specific requirements. A wealth of information regarding enhancement packages is available on the SAP Marketplace. 

Jarret Pazahanick

Jarret Pazahanick is an SAP Mentor, Human Capital Management (HCM) Certified Consultant, and Managing Partner of EIC Experts who has specialized in SAP HCM since 1998. He is a subject matter expert in US Payroll, Employee Interaction Center (EIC), and Enterprise Compensation Management (ECM). Over the past 14 years, Jarret has completed 20 high profile, full life cycle SAP HCM implementations for global Fortune 1000 companies. He is SAP HCM certified and ASAP certified; author for HR Expert, CloudAve, and ASUG News; and a moderator, blogger, and gold-level contributor on the SAP Community Network.

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Chandan Gopalani

Chandan Gopalani is a senior SAP HCM technical consultant with over 18 years of experience working on SAP projects across various industries and clients since 1995. He is co-founder of EIC Experts and specializes in Organization Management, Employee Interaction Center (EIC), US Payroll, Enterprise Compensation Management, ESS/MSS, Personnel Administration, Benefits, CATS, Finance, and Sales & Distribution. He is ABAP certified and ASAP certified, as well the author of several HR Expert article. He is currently working as an ECM consultant for a Fortune 50 client.

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